How can we help?

Open Tell Me Why → Settings and check that Screen Time access is allowed and that you have selected apps under Monitored apps. Also check that check-ins aren't paused and that you're not inside your quiet hours.

On iPhone, repeat check-ins rely on Apple's Screen Time thresholds, so timing is approximate. After you answer, your apps stay open for at least 15 minutes before opening them asks again.

In Tell Me Why → Settings, make sure these are allowed:

• Usage access, so the app notices when a chosen app is open
• Check-ins over other apps, so the check-in can appear on top (otherwise it arrives as a notification)
• Background reliability, because some phones stop background apps to save battery

No. On iPhone, Apple's picker keeps your selection private, even from us. On Android, usage is processed on your phone and never uploaded. Details are in the Privacy Policy.

In the app, go to Settings → Manage subscription. Or cancel directly: on iPhone in Settings → your name → Subscriptions, on Android in Google Play → Profile → Payments & subscriptions. Pro stays active until the end of the paid period. Deleting the app does not cancel the subscription.

Go to Settings → Restore purchases. Make sure you're signed in with the same Apple ID or Google account you bought with. If it still doesn't work, send us a message below.

Payments are handled by Apple or Google, so refunds are requested there: reportaproblem.apple.com for the App Store, or Google Play's refund page.

Without an account, your data lives only on your old phone. You can sign in under Settings → Account & sync and turn on cloud sync, then sign in with the same account on your new phone. You can also save a copy with Settings → Export my data.

See Delete account for step-by-step instructions, in the app or without it.